Replacing your Peoria, IL home’s HVAC system is an important investment that you want to get right the first time. However, you may find the number of brands and professional heating and cooling services to be overwhelming. There are dozens of popular brands and likely as many dealers in your area. Trane helps make your decision a bit easier by building reliable, highly rated components with some of the best warranties in the business. They also offer the Trane Comfort Specialist (TCS) designation only to top dealers and their Trane Rising Star Dealer Award to dealers who are the best of the best.
Trane Comfort Specialists
To earn a TCS designation, a dealer must show a commitment to excellence in installation, service, customer satisfaction, and employee training. A TCS technician must undergo regular training to keep current with the latest technology to ensure that your system works as reliably and efficiently as possible. TCS dealers are subject to random facility inspections and random inspections of any work done for customers. Because customer service is such an important aspect of the TCS designation, dealers must have a minimum of two full-time technicians and highly qualified representatives to answer phones. They must also pass a minimum of 30 customer satisfaction surveys each year.
Trane Rising Star Dealer Award
Earning the TCS designation is rigorous, and not all dealers have it. But only a select few earn Trane’s Rising Star Award. It is a recognition that a dealer has gone beyond the strict guidelines of the TCS designation and is shown to be an example of the best the industry has to offer. In short, while a TCS dealer can be considered excellent, seeking professional heating and cooling services from a Trane Rising Star Dealer is a can’t-miss proposition.
To learn more about Trane HVAC products and service, check out Custom Air Company online or call them at (309) 518-1196.